Privacy Policy

Last Updated: 31 August 2026

At Tutoring Ambitions, we take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use www.tutoringambitions.com, create an account, book or provide tutoring, participate in online lessons, purchase courses or resources, communicate with us, or otherwise use our services.

This Policy applies to learners, parents and guardians, tutors, prospective tutors, website visitors and other users of our services.

1. Who We Are

Tutoring Ambitions is an online learning platform providing one-to-one tutoring, group classes, online learning and educational resources.

For the purposes of UK data protection law, the data controller is:

Tutoring Ambitions Ltd
Company Number: 14714240
Registered in England and Wales

Registered Office:
124 City Road
London
EC1V 2NX
United Kingdom

Email: admin@tutoringambitions.com
Website: www.tutoringambitions.com

2. Information We Collect

The information we collect depends on how you use Tutoring Ambitions.

Account and contact information may include:

First and last name.
Email address.
Telephone number.
Account username and login information.
Communication preferences.
Billing address where applicable.

Learner information may include:

Learner name.
Age or date of birth where required.
School year or educational stage.
Subjects being studied.
Learning goals and areas where support is required.
Academic information voluntarily provided by the learner, parent or guardian.
Lesson bookings, attendance and learning history.
Information included within learner profiles.

Tutor information may include:

Name and contact details.
Profile photograph.
Professional biography.
Teaching and tutoring experience.
Qualifications.
Identity verification information.
DBS or safeguarding documentation where required.
Employment and professional information.
Availability and lesson rates.
Bank or payment information required for tutor payments.

Payment and transaction information may include:

Payment amounts.
Transaction dates.
Booking references.
Payment status.
Refund and chargeback information.

Payments may be processed by third-party payment providers. Tutoring Ambitions does not generally receive or store your complete payment card details where these are processed directly by the payment provider.

Communication information may include:

Messages sent through the Platform.
Emails sent to or received from Tutoring Ambitions.
Customer service enquiries.
Complaints and dispute information.
Safeguarding reports.

Technical information may include:

IP address.
Browser type.
Device information.
Operating system.
Approximate location derived from IP address.
Pages visited.
Login activity.
Cookie identifiers.
Website usage and analytics information.

3. Lesson Recordings

Online lessons may be recorded where recording functionality is enabled through the Tutoring Ambitions Platform or an integrated online classroom provider.

Lesson recordings may contain:

Video images.
Voice recordings.
Screen-sharing content.
Chat messages.
Teaching materials.
Learner and tutor interactions.

Recordings may be used where appropriate for:

Safeguarding.
Quality assurance.
Investigating complaints.
Resolving disputes.
Reviewing reports of misconduct.
Allowing authorised users to revisit lesson content where this feature is available.

Access to recordings will be limited to authorised individuals where reasonably necessary.

4. How We Collect Your Information

We may collect information:

Directly from you when you register or contact us.
When you book, attend or provide a lesson.
When a parent or guardian provides information about a learner.
When a tutor applies to join the Platform.
When you make a payment or request a refund.
Through communications sent using the Platform.
Automatically through cookies and similar technologies.
Through third-party services integrated with our Platform.

5. How We Use Your Personal Information

We may use personal information to:

Create and manage user accounts.
Enable learners to search for and book tutors.
Enable tutors to provide tutoring services.
Create and manage learner profiles.
Process bookings and payments.
Process tutor payments.
Manage cancellations, rescheduling and refunds.
Provide the online classroom and learning services.
Communicate booking confirmations, reminders and service updates.
Provide customer support.
Investigate complaints and disputes.
Maintain safeguarding and Platform security.
Prevent fraud, abuse and misuse of our services.
Verify tutor identities and professional information.
Improve our website, Platform and services.
Analyse how our services are used.
Comply with legal and regulatory obligations.
Send marketing communications where permitted by law.

We will not sell your personal data.

6. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide the services you have requested, such as creating an account, processing a booking, facilitating tutoring or making payments.

Legitimate Interests

Where processing is reasonably necessary for our legitimate business interests and those interests do not override your data protection rights.

This may include:

Operating and improving our Platform.
Preventing fraud.
Maintaining security.
Investigating complaints.
Protecting users.
Managing our relationship with tutors and learners.

Legal Obligation

Where we need to process information to comply with applicable laws, court orders, tax requirements, safeguarding obligations or other legal requirements.

Consent

Where we ask you to provide consent for a particular use of your information, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

7. Special Category and Sensitive Information

In some circumstances, learners, parents, guardians or tutors may voluntarily provide information that is considered sensitive under data protection law.

For example, information about a learner's additional learning needs, accessibility requirements, health-related learning requirements or other circumstances may sometimes be provided to help a tutor support the learner appropriately.

We will only process this information where we have an appropriate lawful basis and an additional legal condition where required by UK data protection law.

Please avoid providing sensitive information that is not necessary for the provision of tutoring services.

8. Sharing Your Information

We may share personal information where reasonably necessary to operate Tutoring Ambitions.

This may include sharing information with:

Tutors where necessary to provide tutoring services.
Learners, parents or guardians where necessary to manage tutoring.
Payment processors.
Online classroom providers.
Website hosting and technology providers.
Email and communication providers.
Analytics and website performance providers.
Professional advisers such as accountants, insurers and legal advisers.
Fraud prevention and security providers.
Government bodies or regulators where required by law.
Police, local authorities or safeguarding organisations where necessary to protect an individual.

Service providers acting on our behalf are expected to process personal information only for the purposes for which it has been provided and to apply appropriate security measures.

9. Third-Party Platforms and Providers

Tutoring Ambitions uses third-party technology to operate parts of our service.

This may include, where applicable:

Payment processing providers such as Stripe and PayPal.
Online classroom providers such as Lessonspace.
Technology used to operate the Tutoring Ambitions tutoring Platform.
Email and communication services.
Website analytics services.

These providers may process personal information in accordance with their own privacy policies and their contractual relationship with Tutoring Ambitions.

10. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law.

These safeguards may include transferring information to countries recognised as providing an adequate level of protection or using approved contractual safeguards.

11. Children and Young People's Privacy

Tutoring Ambitions provides educational services to children and young people.

Learners under the age of 18 must use Tutoring Ambitions with the involvement or authorisation of a parent or legal guardian where required by our Terms and Conditions.

Parents and guardians may provide personal information about children for purposes including creating learner profiles, arranging tutoring and helping tutors understand a learner's educational needs.

We aim to collect only information that is reasonably necessary to provide our educational services and protect learners using the Platform.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact admin@tutoringambitions.com.

12. Safeguarding

Personal information may be used where reasonably necessary to investigate or respond to safeguarding concerns.

Where we reasonably believe that a child, vulnerable person or another individual may be at risk, we may share relevant information with appropriate organisations including:

Police.
Local authorities.
Social services.
Safeguarding organisations.
Regulatory authorities.

Information will only be shared where we believe there is an appropriate legal basis to do so.

13. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage and improve our services.

Cookies may include:

Essential cookies required for the website or Platform to function.
Preference cookies used to remember selected settings.
Analytics cookies used to understand how visitors use our website.
Marketing cookies where applicable and where appropriate consent has been obtained.

Where required by law, non-essential cookies will not be placed on your device without your consent.

You can manage cookie preferences through our cookie controls or your browser settings. Disabling some cookies may affect the functionality of the website.

14. Marketing Communications

We may send information about Tutoring Ambitions services, offers, educational resources or other relevant updates where permitted by law.

Where consent is required, we will ask for it before sending promotional marketing.

You can stop receiving promotional communications at any time by:

Using the unsubscribe link contained in a marketing email.
Changing your communication preferences where available.
Emailing admin@tutoringambitions.com.

You may still receive important non-marketing communications relating to your account, bookings, payments, safeguarding or use of our services.

15. How Long We Keep Your Information

We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

The length of time information is retained may depend on:

The type of information.
Whether you continue to have an account.
Our legal and regulatory obligations.
Tax and accounting requirements.
Safeguarding requirements.
The need to resolve complaints or disputes.
The establishment, exercise or defence of legal claims.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

16. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include encrypted connections, restricted access to information, authentication controls and security measures provided by our technology partners.

However, no internet-based service can guarantee complete security and users should also take reasonable precautions to protect their account information and passwords.

17. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

Right of access – to request a copy of personal information we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to ask us to delete personal information in certain circumstances.
Right to restriction – to ask us to restrict the processing of your information in certain circumstances.
Right to object – to object to certain types of processing, including direct marketing.
Right to data portability – to request certain information in a portable format where applicable.
Right to withdraw consent – where processing is based on consent.

These rights are not absolute and there may be circumstances where UK data protection law allows or requires us to retain or continue processing certain information.

To exercise your rights, please contact: admin@tutoringambitions.com.

We may need to verify your identity before responding to a request.

18. Complaints About Your Personal Information

If you have concerns about how Tutoring Ambitions handles your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

19. Third-Party Links

Our website may contain links to third-party websites or services.

Tutoring Ambitions is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The current version will be published on this page together with the date it was last updated.

Where significant changes materially affect how we use personal information, we will take reasonable steps to notify affected users.

21. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Tutoring Ambitions Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Company Number: 14714240

Email: admin@tutoringambitions.com
Website: www.tutoringambitions.com